Richard Young

Hi, I'm Richard Young. I'm the Managing Director for UK & Ireland for Pipeline Sales Inc, a sales orientated CRM system.

---

Currently with Pipelinersales Inc as the Managing Director of UK & Ireland, responsibilities include:• Establishing presence for Pipeline Sales and building a brand• Engaging with press, analysts and key influencers• Driving sales• Building a partner channel • Providing high level account management to key customers• Providing feedback & product enhancement requests for the EMEA regionPreviously I’ve advised companies from large blue chip house hold names all the way down to SMB outfits. This has included advising on the strategic direction of the companies CRM & ITSM policies and often expanding into a consultation around generic IT technologies applied to the sales, marketing and operational requirements.Here is a list of a few companies I’ve worked with: HP, American Express, Bank of America, The Economist Group, WPP Group, United Utilities, Wolters Kluwer, Health Protection Agency (HPA),LEX Vehicle Leasing ING Lease, The Met Office, Portakabin Fish4, Leatherhead Food & Research I’ve established 3 start-ups, 2 are still going concerns and 1 was sold -  launched on the FTSE AIM index. The awards won by these companies whilst I’ve been the managing director include: Global CRM Partner of the Year, International Partner of the Year, Service Management (ITSM) Partner of the Year, Technical Innovator of the Year, consistently being a top producer (top 3) for FrontRange Solutions as well as being a top tier partner for Sage Group.Technology Innovations and applied technology to the business environment with an eye on commercials. Problem solving and strategy leadership. WIth regards,   Richard Young

Managing Director of UK & Ireland at Pipelinersales Inc

August 2013 - Present | Windsor, UK

As Managing Director of UK & Ireland responsibilities include: • Strategy and product direction as part of the senior management board • Establishing presence & brand for Pipeliner Sales CRM • Engaging with press, analysts and key influencers • Driving sales • Providing high level account management to key customers • Building the UK & Ireland infrastructure for later IPO

Director of EMEA at Nimble

January 2012 - July 2013 | Windsor

Responsible for Nimble's operations across, Europe, the Middle East and Africa. Including Business Partner development, key customer engagement and developing the company's long-term growth strategy.

Managing Director at Prior Analytics Limited

October 1998 - September 2011

Europes Leading ITSM & CRM specialist providing systems based on Sage CRM, Microsoft Dynamics CRM, GoldMine Premium, GoldMine Enterprise, ITSM and HEAT. Prior have been a top producer for FrontRange every year (including Global partner of the Year, Service management partner of the Year and Technology Innovator of the Year) and consistently in the top 10 for Sage Group since incorporation. Introduced Prior to the FrontRange ITSM (service management) suite and became their top resellers in the same year. Introduced Prior to Sage CRM and become a top 3 partner in the same year with consistently being a top 10 partner thereafter. Inaugural member of the FrontRange CPAC (Channel Partner Advisor Committee). Helped FrontRange to form their strategy for Authorised Training Centres in the UK. Provided CRM consultancy and services to key implementations including The Economist Group, Royal Bank of Scotland, Ideal Hardware, Big Yellow Self Storage, Fireco, Renolit, Health Protection Agency, NIG, Random House, Direct Life, Sword Insurance, United Utilities and many others.

EMEA CRM Manager at BMC Software

January 1998 - October 1998

Turned around a failed Siebel implementation into a working and used system across EMEA. As a direct knock-on effect to the successful roll-out of the EMEA CRM system the North American organization also relaunched and succeeded in their CRM implementation using the EMEA system as a foundation.

Co-Founder at CITYPRO International

January 1997 - December 1997

Founded CITYPRO International. Establishing the process for delivering CRM consultancy, service desk, integration and highly involved in the sales process. In a year I took the company from start-up to International Reseller of the Year for GoldMine Software Corporation.

Technical Director at AVG Sales and Marketing Limited

1994 - 1997

Helped to introduce GoldMine into the UK covering all aspects of its technology and how it applied to the business environment. Provided presales advise on major projects and a hands-on approach to key account implementations including GoldMine for the UK's 1st offshore bank (Jersey) and one of the largest global implementations of GoldMine at the time. Regularly updated internal business process to reflect the changing requirements of CRM in relation to business needs. Other elements also included setting up the UK helpdesk, evangelising CRM to partners and consultants, educating the partners on all aspects of the product and how to provide business analysis, co-ordination of testing, provision of localisation and documentation on all of the above. Whilst the Technical Director I helped to establish AVG as the leading distributor of GoldMine globally, consistently winning distributor of the year and the only 3 technical awards ever given out by GoldMine.

CRM Consultant at CPiO

1993 - 1994

Provided CRM consultancy around a number of products to major clients including Telewest (now Virgin Media) and Mercedes Benz.

Director at Project Lore Limited

October 2011

Vehicle for consulting on ITSM, CRM, Social CRM, Business Process and general business advise.

University of Teeside

1990 – 1994

Bsc Hons

Customer interaction of all types - CRM, Sales, Marketing ITSM, Customer Service and Help Desk. Interests include: Cooking (love Masterchef), Dogs (I have a Russian Black Terrier), Family live and proving a kick ass solution for customers.